Support Escalation Engineer jobs in Dehra Dun

OverviewFounded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies.We are seeking a talented Application Support Engineer to join our team. The primary focus of this role will be maintaining and supporting our product DRIM. The ideal...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Role OverviewThe Sr. Technical Support Engineer will provide remote product support to end users in the US B2C market. The role involves handling multi-channel support through calls, chats, and tickets, ensuring timely resolution and high customer satisfaction.Key Responsibilities:Handle 20–25 inbound customer calls per day, along with chats and ticket queues.Close a minimum of 12 tickets per day...

This is urgent requirement , please start sharing profiles :Skill set – DSS & SDShift timing :24/7 ,rotational shifts ( Shifts are as follows)A- (06:30AM to 03:15PM)B- (03:15PM to 12:00 AMC- (12:00 AM to 06:30AM)G- 09:00 AM to 05:45PM)Working days – 6 daysWorking location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat – 382130Work from Office all...

Hi Connections! We are Hiring... OneDrive Support Engineer Experience: 5 to 6 years Location: Chennai/Bengaluru, Hyderabad, Pune Role Summary Provide technical support for OneDrive for Business and related Microsoft 365 services, ensuring smooth operations, issue resolution, and user assistance. Core Responsibilities - Troubleshoot OneDrive sync, access, and configuration issues. - Manage...

Job Title :: L1.5 & L2 Support Engineer Location :: Bengaluru India (Hybrid - Onsite 2 in a week) Minimum relevant experience :: 4 Job Description: Core / Must Have - Good communication skills - Good Team player - Collaborates with different teams - Excellent reading and writing skills to work with different customer base. - Customer focused and Security as priority mindset - Good...

Role: Sr.VOIP Support Engineer -Unified Communication Experience: 2-5 Years Location: Chennai Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication. JD: Key Responsibilities: · Provide L2/L3 technical support for VoIP systems (PBX, SIP, RTP, SBCs, etc.). · Troubleshoot and resolve complex VoIP and network-related issues, including call quality, call...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

The PositionDirect interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Job Description The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management. Primary Responsibilities - Provide technical support for desktops, laptops, mobile...

Technical Support Engineer - Function : Customer Success - Job Location : Whitefield, Bangalore - Reporting to : Manager- Global Support and Operations. About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single,...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service. - Monitor the health of our applications and troubleshoot by following provided runbooks or documentation. - Investigate and understand root causes for issues in business operations; develop and implement corrective actions -...

Job Title: Senior Support Engineer - Net Document (Remote/Freelancing) Job Location: Remote Experience: 6+Years Job Responsibilities: - Provide Level 2/Level 3 support for NetDocuments, ensuring timely resolution of complex issues - Contribute to continuous improvement initiatives and automation opportunities to enhance support efficiency - Mentor junior support engineers and conduct...

Roles & Responsibilities: Key Responsibilities: • Manage and maintain Windows servers, Active Directory (AD), Office 365, and Azure environments, ensuring smooth operations. • Handle escalations and provide expert support for IT infrastructure, endpoint security, and virtualized environments (VMware). • Oversee network management, Wi-Fi configurations, and VPN, ensuring high...

Company DescriptionRokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed to...

We’re Hiring! | Desktop & Network Support EngineerLocation: Manesar & NoidaExperience: Minimum 2-3 YearsSalary: ₹22,000 CTC to 25000CTCContact: 8130494920Email: hr@solutionspoint.netJob Role:We are looking for an experienced Desktop & Network Support Engineer to join our growing team in Noida.Key Responsibilities:Desktop, laptop, and printer installation & troubleshootingWindows OS installation...

Overview Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies. We are seeking a talented Application Support Engineer to join our team. The primary focus of this role will be maintaining and supporting our product DRIM. The...

This is urgent requirement , please start sharing profiles : - Skill set – DSS & SD - Shift timing :24/7 ,rotational shifts ( Shifts are as follows) - A- (06:30AM to 03:15PM) - B- (03:15PM to 12:00 AM - C- (12:00 AM to 06:30AM) - G- 09:00 AM to 05:45PM) - Working days – 6 days - Working location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat –...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...