Support Escalation Engineer jobs in Goa State

Duties and Responsibilities - Oversee the Ticket Management System, ensuring accurate and timely ticket resolution. - Meet ticket SLAs as agreed upon with customers and internal stakeholders. - Monitor productivity and efficiency metrics to drive operational excellence. - Conduct root cause analysis on escalated issues and implement corrective actions. - Maintain a high level of customer...

What the role entails (Key Responsibilities) (Indicative –The role is bigger) - Execute the Telcordia / IEC / customer GR qualification programs - Set up the testing - equipment's, man power, data acquisition, report generation - Engage with the 3rd party labs when in house test setups are inadequate. - Engage with 3rd party inspectors and run test programs. - Engage with standardization...

Company Description: We are ready to try something new. Are you? Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality...

Job Title: Customer Support Manager (IT) Department: Customer Services Reporting To: Program Manager Location: Panaji, Goa India Job Type: Work from office Company Profile Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel tech experts, solving the biggest technological...

Job Summary: We are seeking a motivated and detail-oriented fresher to join our IT infrastructure team as a Backup Engineer. The selected candidate will support the daily operations of enterprise backup solutions, assist in data protection activities, and work closely with senior engineers to ensure data availability, integrity, and recoverability. Key Responsibilities: - Monitor daily backup...

JOB DETAILS 1.Developing reusable Infrastructure code and testing frameworks for Infrastructure 2.Developing tools and frameworks to allow engineers to provision infrastructure and manage 3.Design and develop solutions for cloud security, secrets management and key rotations Design 4.Taking on new infrastructure requirements and developing infrastructure code 5.Working with service...

About Onstro (formerly Teknorix) Onstro (formerly Teknorix) is a global SaaS company with offices in India and Portugal.For 12+ years, we’ve built and scaled products like Jobsoid, Onstro Workplace, Onstro Projects, Onstro Helpdesk, and the Onstro 365 Enterprise Agility Platform, serving 5,000+ companies in 100+ countries. We’re growing fast and fostering a culture that values clarity,...

Company Description We are ready to try something new. Are you? We at Syntegon Technology are already developing sustainable overall solutions for the pharmaceutical and food industries. As an independent company, which emerged from the Bosch Group, 6000 experienced employees in over 15 countries are working to further expand our leading position as a supplier of process and packaging...

Company Description: Syngenta Group At the Syngenta Group, our 56,000 people across more than 90 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world's most local agricultural technology and innovation partner. Website address - https://www.syngentagroup.com/ LI page -...

Engineering Manager Hyatt Place Hyatt Place Goa Candolim IN - GoaAdministrativeDepartment Head/ManagerFull-timeReq ID: GOA001239Local Summary To assist the Director of Engineering in ensuring the efficient and economic operation of the Engineering Department in support of all other operating Departments, supplying services as required to the entire operation, and maintaining equipment,...

As a Design engineer you will be working closely with the client in order to execute their design engineering projects with close co-ordination of your hull design team. Your responsibilities will be as follows: Hull structural modeling for detail design of various projects. Assist your team members for Hull Design related tasks. Completing the detail design using various software based on basic...

Description Job Title: Field Service - Mechanical KEY SKILLS/EXPERIENCE 2 to 5 years practical experience on high power diesel engines and their applications, MTU engine experience would be an added advantage. Good knowledge of engines in terms of installation, operation, maintenance & repair. EDUCATION Degree/Diploma in Mechanical/Industrial/Automobile Engineering or equivalent...

Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide. How You'll Help Us Connect the World: We are seeking a talented and experienced Senior .NET Software Engineer to join our team. The ideal candidate will have a strong background in both front-end and back-end development,...

Job Description The QA/QC Engineer ensures quality assurance and quality control across all phases of smart meter installation and commissioning. This role focuses on compliance with technical standards, safety protocols, and contractual specifications, while minimizing defects and ensuring audit readiness. Key Responsibilities Quality Assurance - Develop and implement QA plans for smart...

Job Title: L1 Support – Platform Configuration & Testing Location: Goa / Remote Department: Platform Implementation / Customer Success Role Overview: We are looking for a sharp and hands-on L1 Support Executive who can manage platform configurations, perform basic testing, and support day-to-day issue resolution for our digital logistics and telematics platform. The role is ideal for...

Join our team and help shape the future of connectivity indoors and outdoors. Together, let's push the boundaries of technology and advance sustainable networks worldwide. How You'll Help Us Connect the World: As an IT Analyst, you will be responsible for supporting software applications and users of our Engineering team as part of ANDREW, an Amphenol company. You will work closely with...

Duties and Responsibilities - Oversee the Ticket Management System, ensuring accurate and timely ticket resolution. - Meet ticket SLAs as agreed upon with customers and internal stakeholders. - Monitor productivity and efficiency metrics to drive operational excellence. - Conduct root cause analysis on escalated issues and implement corrective actions. - Maintain a high level of customer...

Job Title: Customer Support Manager (IT) Department: Customer Services Reporting To: Program Manager Location: Panaji, Goa India Job Type: Work from office Company Profile Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel tech experts, solving the biggest technological...

Job Title: Customer Support Manager (IT) Department: Customer Services Reporting To: Program Manager Location: Panaji, Goa India Job Type: Work from office Company Profile Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years' real world experience. Our team consists of 500+ travel tech experts, solving the biggest technological...

Duties and ResponsibilitiesOversee the Ticket Management System, ensuring accurate and timely ticket resolution.Meet ticket SLAs as agreed upon with customers and internal stakeholders.Monitor productivity and efficiency metrics to drive operational excellence.Conduct root cause analysis on escalated issues and implement corrective actions.Maintain a high level of customer satisfaction by...