Support Escalation Engineer jobs in Malaysia

Job Responsibilities: - Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically...

Job Responsibilities: - - Provide application support to various business users. - Attend to business queries and business requests promptly. - Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts...

Job Responsibilities: - - Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space - Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders -...

Job Responsibilities - Provide application support to various business users. - Attend to business queries and business requests promptly. - Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically...

Let's build the future together! We are more than 500 professionals dedicated to the design and manufacture of KNX home automation products for homes, hotels, and buildings. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a presence in 120 countries around the world 🌏 Working at Zennio means working in a...

Job Responsibilities: - - Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application - Supporting during business hours and 24x7 on-call support - Provide Level 2 support on user query/requirement and production issue raised - Investigate production issues, respond based on production defect severity SLAs - Manage and respond to...

Job Responsibilities: - Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application - Supporting during business hours and 24x7 on-call support - Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management - Investigate production issues, respond based on production defect...

Posting Date: 13 Jan 2025 Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200 About the Department The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and...

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities: Support...

About the Role We are looking for an Application Support Manager to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products Key Responsibilities - Oversee day-to-day support...

Domain: Core Banking Term: Permanent Placement Job Requirements: - - At least 4-5 years’ experience in relevant Banking / Information Technology - Proficient in IBM AS400 platform, RPG, CL programming, ALDON - Knowledge of Silverlake’s banking software suite - Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous...

Job Responsibilities - Manage end-to-end software development and support, focusing on L3 production fixes. - Handle analysis, design, implementation, testing, and issue resolution. - Ensure quality assurance aligned with the Bank's software delivery methodology. - Act as the technical focal point for incident, problem, and knowledge management. - Provide comprehensive support to internal...

Role Overview The Production Support (L3) position in our Core Banking team involves ensuring the stability and reliability of our core banking systems. The role requires an individual with strong technical skills who can perform critical analysis and troubleshooting, driving enhancements in our banking solutions environment. Key Responsibilities System Monitoring and Incident...

Since its creation in 1952, SNECI, a family-owned SME with a bespoke approach, renowned expertise, a global network, and dedicated local teams, SNECI empowers its industrial clients to achieve success. Thanks to our teams of 450 experts of 20 nationalities and our 10 subsidiaries, we offer turnkey solutions to more than 400 industrial customers worldwide. As part of the development of our...

About BingX - A leading crypto exchange since 2018. - With 20 million registered users worldwide. - Official crypto exchange partner of Chelsea FC. - User-First, reliable, innovative, and diversified. - List over 1,000 spot trading pairs. - Offer over 300 futures trading pairs. - Integrate with over 80 public chain ecosystems. - Rank top on CoinMarketCap and CoinGecko. - TradingView's Best...

Job Responsibilities: - Lead, build and manage a team of IT System analysts supporting cards platform and strategic projects across the franchise - Build, manage and implement system capabilities based on understanding of the business functions and in line with the architecture strategy - Be responsible for the functional solution construct for the Cards processor (CardLink-Mainframe) platform...

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B) to drive efficiency, quality, and customer satisfaction. Responsibilities : - Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts. - Daily monitoring of fleet repairs and adherence to the...

Role Overview The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key Responsibilities 1. Customer...

About TEAM LEWIS We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors. Talented people delivering award winning campaigns. Expanding client relationships into new markets or services. Making strategic acquisitions. TEAM LEWIS has won many prestigious awards, including Cannes Lions, PRovoke Media,...

Location: OUG Parklane, Malaysia Job Titles: Senior Claims Executive Job Summary The Senior Claims Executive will additionally handle complex cases, mentor junior staff, and support claims process improvements. Key Responsibilities - Handle complex or high-value claims, providing in-depth analysis and investigation as necessary. - Review and approve claims processed by junior staff, ensuring...