Customer Support Engineer jobs in Malaysia

About BingX - A leading crypto exchange since 2018 - With 20 million registered users worldwide - Official crypto exchange partner of Chelsea FC - User-First, reliable, innovative, and diversified - List over 1,000 spot trading pairs - Offer over 300 futures trading pairs - Integrate with over 80 public chain ecosystems - Rank top on CoinMarketCap and CoinGecko - TradingView's...

Key Responsibilities: - Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat. - Order Processing: Manage customer orders, ensuring timely delivery of products and services. - Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations. -...

This job opportunity seems to be for a Customer Service Representative role, likely for a company like Grab, given the mention of handling inquiries related to "Grab services, payment issues, Grab orders, Grab Apps, etc." Here’s a summary of the key details: Job Scope: - Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback,...

JOB SCOPE: - Provide exceptional customer service through live chat, email, and inbound/outbound calls, ensuring a seamless experience. - Address customer inquiries promptly and deliver accurate information on product features, benefits, and pricing. - Foster strong customer relationships by conducting proactive follow-up via calls and emails. - Consistently achieve and exceed individual and...

Let's build the future together! We are more than 500 professionals dedicated to the design and manufacture of KNX home automation products for homes, hotels, and buildings. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a presence in 120 countries around the world 🌏 Working at Zennio means working in a...

Job Responsibilities: - - Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application - Supporting during business hours and 24x7 on-call support - Provide Level 2 support on user query/requirement and production issue raised - Investigate production issues, respond based on production defect severity SLAs - Manage and respond to...

Job Responsibilities: - Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application - Supporting during business hours and 24x7 on-call support - Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management - Investigate production issues, respond based on production defect...

Posting Date: 13 Jan 2025 Location: Kuala Lumpur, Wilayah Persekutuan, MY, 59200 About the Department The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and...

Job Responsibilities: - Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically...

Job Responsibilities: - - Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space - Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders -...

Job Responsibilities: - - Provide application support to various business users. - Attend to business queries and business requests promptly. - Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts...

Job Responsibilities - Provide application support to various business users. - Attend to business queries and business requests promptly. - Follow through the business requests to a proper closure - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically...

Job Scope - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. - Conduct necessary analyses to address customers' issues, and provide regular updates to the customers. - Develop and...

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Customer Care to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities: - Maintaining a positive,...

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B) to drive efficiency, quality, and customer satisfaction. Responsibilities : - Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts. - Daily monitoring of fleet repairs and adherence to the...

Role Overview The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key Responsibilities 1. Customer...

Key Responsibilities: - Handle outbound customer calls professionally - Assist customers using prepared scripts and clear guidelines - Provide accurate information on products and services - Work closely with team members to achieve service KPIs Working Hours - Rotational shifts - 5 working days per week - 2 days off (rotational basis) Training & Benefits - 1-month paid training...

Role Overview The Customer Care Executive is responsible for delivering high-quality customer support and ensuring a positive customer experience across all touchpoints. This role focuses on resolving issues efficiently, supporting product and service usage, and maintaining strong customer relationships through effective communication and systematic follow-ups. Key Responsibilities 1. Customer...

Domain: Core Banking Term: Permanent Placement Job Requirements: - - At least 4-5 years’ experience in relevant Banking / Information Technology - Proficient in IBM AS400 platform, RPG, CL programming, ALDON - Knowledge of Silverlake’s banking software suite - Degree in Computer Science, Engineering or similar domain; Additional professional/technical qualifications will be advantageous...

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Manager/Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Responsibilities: Support...