Support Escalation Engineer jobs in Kolkata

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

Job Description The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management. Primary Responsibilities - Provide technical support for desktops, laptops, mobile...

Overview Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies. We are seeking a talented Application Support Engineer to join our team. The primary focus of this role will be maintaining and supporting our product DRIM. The...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Role: Sr. VOIP Support Engineer -Unified Communication Experience: 2-5 Years Location: Chennai Mandatory: VoIP Support, Network, Trouble Shooting, SIP, Protocol, Unified Communication. JD: Key Responsibilities: ·Key Skills · Good knowledge of VoIP and Voice technologies (SIP, RTP, call flows) · Experience with SIP Trunking and PBX systems · Hands-on exposure to platforms like PortaOne,...

Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions...

Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...

We’re hiring: Customer Support Specialist (Remote, US) | StreetFDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP StreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...

About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...

Job Title: Remote (100% Work From Home) Customer Support Agent – Gaming Client Job Type: Remote | Chat & Email Support Compensation: ₹150 per hour Working Hours: UK hours with partial overlap with US hours >>>>> Follow Sygnext Company page for regular updates. <<<<< About the Role Job Description: We are looking for a Remote Customer Support Agent to support a gaming client. The role...

Project description Luxoft have been engaged by a leading financial institution to provide a technical BAU support analyst to provide support of the (1) Smartstream (CMS) cash management and liquidity and BAU activities (2) Linux adminstration (3) JBoss middleware management This support analyst will be responsible for providing technical support of the underlying application, releases and...

Key Responsibilities: Strategic Leadership: - Develop and implement strategies to build and scale an efficient and high-performing customer support team. - Design and enhance processes, workflows, and tools to improve team productivity and service quality. - Identify and implement innovative solutions to address customer needs and improve satisfaction metrics. Operational Oversight: - Oversee...

Company Description Glasafe is a premium lifestyle brand that redefines everyday living by transforming ordinary moments into extraordinary experiences. Known for its stylish and durable glassware, Glasafe combines quality with confident design to enhance daily routines. From savoring your favorite beverage to storing meals and kitchen essentials, Glasafe products are crafted to impress and make...

Executive – Technology Support (Field & Operations)Location: Kolkata, IndiaEmployment Type: Full-timeReporting To: Operations / Technology TeamAbout iKureiKure Techsoft Pvt. Ltd. is a technology-enabled primary healthcare enterprise working across underserved and emerging markets in India. Our work integrates frontline health workers, digital platforms, medtech devices, and data-driven systems to...

Required Skills & Experience - 7+ years of experience providing L2 operations/production support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting databases (SQL) - Experience with ITIL framework and ITSM processes (incident, change, problem management) - Experience with Service Now - Strong ability to communicate and...

Service Reliability Engineer- Preferred requirement – Experienced Candidate with strong Incident Management and Network management experience. Role: Service Reliability Engineer Interested candidates please share the following details and email your resume at: aparajita.senmajumder@bt.com. The details needed: Total experience Relevant experience. Current CTC Expected CTC: Notice...

About Us: Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more...