Support Escalation Engineer jobs in Jamnagar District

Role Overview The Sr. Technical Support Engineer will provide remote product support to end users in the US B2C market. The role involves handling multi-channel support through calls, chats, and tickets, ensuring timely resolution and high customer satisfaction. Key Responsibilities: Handle 20–25 inbound customer calls per day, along with chats and ticket queues. Close a minimum of 12 tickets...

This is urgent requirement , please start sharing profiles : - Skill set – DSS & SD - Shift timing :24/7 ,rotational shifts ( Shifts are as follows) - A- (06:30AM to 03:15PM) - B- (03:15PM to 12:00 AM - C- (12:00 AM to 06:30AM) - G- 09:00 AM to 05:45PM) - Working days – 6 days - Working location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat –...

Overview Founded in 2020, DRIMCo GmbH is a Munich-based startup that digitises industrial requirements in tender documents and optimises business processes using artificial intelligence and natural language processing technologies. We are seeking a talented Application Support Engineer to join our team. The primary focus of this role will be maintaining and supporting our product DRIM. The...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Looking to start or grow your career in a SaaS product company where you work closely with enterprise customers and engineers? This role is your entry into technical problem-solving, product support, and IT platforms. What You’ll Do • Handle customer technical queries via tickets, email & chat • Troubleshoot application, configuration & workflow issues (L1/L2) • Analyze logs, errors, reports...

Project Support Engineer – Intozi Tech Pvt. Ltd. Location: Gurgaon Department: Project Delivery & Customer Success Experience: 1–5 Years Type: Full-Time, On-Site ________________________________________ About Intozi Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions like Ikshana – AI Vision Agent, Highway & Mobility analytics, Airport...

Objectives and Responsibilities -Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance -Handle a variety of technical support problems—from simple application or network configuration fixes to very sophisticated problem solving and problem resolution. -Participate in the effort of...

We’re Hiring! | Desktop & Network Support Engineer 📍 Location: Manesar & Noida 🕒 Experience: Minimum 2-3 Years 💰 Salary: ₹22,000 CTC to 25000CTC 📞 Contact: 8130494920 📧 Email: hr@solutionspoint.net Job Role: We are looking for an experienced Desktop & Network Support Engineer to join our growing team in Noida. Key Responsibilities: - Desktop, laptop, and printer installation &...

Company Description Rokad Retail Ventures is a growth infrastructure platform that helps product brands expand in India through integrated market access, go-to-market (GTM) strategies, BOM procurement, and digital transformation. Rokad simplifies market complexities to ensure efficient growth and revenue generation for its clients. The company focuses on providing end-to-end solutions designed...

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to...

Position: Application Support EngineerNo Of Position: 1Location: AhmedabadYear of Experience: 2 - 5 YearsKnowledge of CRM platforms SalesforceEmail Support/L1- IT Operations Managing and SupportRole Summary:Provide L1 support for AI-171 Personal Belonging IT interface developed using Salesforce CRM, ensuring smooth operations and facilitating users with the web interactions to get their connected...

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US...

About the CompanyCHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.CHC Navigation is looking for a highly motivated and...

We are looking for L1 IT Support Engineer – Intern who can perform below responsibilities:- Monitor office infrastructure such as printer, biometric, cabling, internet etc- Format and install software on user laptops such as Windows, MS Office, Teams etc- Perform IT operations for new employees such as outlook configuration, set up biometric fingerprint, Email distribution list update etc-...

We’re hiring: Customer Support Specialist (Remote, US) | StreetFDN $90,000 to $140,000 + equity + benefits Remote-first (US) | Full-time | Start ASAP StreetFDN is building the next chapter of how internet-native communities and businesses operate. We’re looking for a Customer Support professional who loves helping people, solving problems, and making systems better. This is not a...

Job Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions...

Job Title: Support Analyst – Tier 2 (Payments / Production Support) Job Summary We are seeking a highly skilled Support Analyst (Tier 2) with strong expertise in Java-based applications, payment processing systems, and production support. The ideal candidate will work closely with clients and cross-functional teams to troubleshoot, analyse, and resolve complex production issues in payment...

Responsibilities Direct Responsibilities Strategic Leadership & Operational Excellence - Global Support Ownership: Lead a high-visibility application support team for CIB’s Client Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC. - Service Improvement: Drive continuous improvement in Incident,...

About Phi Partners Phi Partners is a global Capital Markets IT consultancy providing technology & quant expertise to some of the world’s largest tier-1 investment banks, hedge funds, and asset managers. Founded in 2004 and headquartered in London, Phi has a presence globally across North America, EMEA and APAC. Our niche focus on Front Office Technology and Quantitative services has been a...