Support Escalation Engineer jobs in Chennai

Req ID: Remote Position: Hybrid Region: Asia Country: India Summary This is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving...

Job Title: Senior Support Engineer - Net Document (Remote/Freelancing) Job Location: Remote Experience: 6+Years Job Responsibilities: - Provide Level 2/Level 3 support for NetDocuments, ensuring timely resolution of complex issues - Contribute to continuous improvement initiatives and automation opportunities to enhance support efficiency - Mentor junior support engineers and conduct...

Job Description The IT Support Engineer provides comprehensive support across IT infrastructure, covering end-user support, networking, servers, and IT systems. This role is broader than desktop support, ensuring business continuity through proactive monitoring, troubleshooting, and IT service management. Primary Responsibilities - Provide technical support for desktops, laptops, mobile...

Roles & Responsibilities - Monitor operational workflows and system processes (data ingestion, post-ingestion, and UI delivery) to ensure smooth and uninterrupted service. - Monitor the health of our applications and troubleshoot by following provided runbooks or documentation. - Investigate and understand root causes for issues in business operations; develop and implement corrective actions -...

Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset management firm. In this role, you will collaborate with individuals, and you will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team leads, and every other technology team member is behind you. This is...

Job Title :: L1.5 & L2 Support Engineer Location :: Bengaluru India (Hybrid - Onsite 2 in a week) Minimum relevant experience :: 4 Job Description: Core / Must Have - Good communication skills - Good Team player - Collaborates with different teams - Excellent reading and writing skills to work with different customer base. - Customer focused and Security as priority mindset - Good...

Technical Support Engineer - Function : Customer Success - Job Location : Whitefield, Bangalore - Reporting to : Manager- Global Support and Operations. About Us: Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single,...

This is urgent requirement , please start sharing profiles : - Skill set – DSS & SD - Shift timing :24/7 ,rotational shifts ( Shifts are as follows) - A- (06:30AM to 03:15PM) - B- (03:15PM to 12:00 AM - C- (12:00 AM to 06:30AM) - G- 09:00 AM to 05:45PM) - Working days – 6 days - Working location – Block No 334 / 335 I Village Hansalpur I Nr Becharaji, Taluka Mandal I Dist Ahmedabad I Gujarat –...

Support Engineer (Backend – Ruby on Rails) Role Overview We are looking for a Backend Support Engineer to investigate and resolve production issues across core product workflows. This role sits at the intersection of engineering, customer support, and implementation, with a strong focus on debugging, data integrity, and automation. You’ll work directly with live production systems and help...

The Position Direct interaction with customers via phone, email, and/or chat to deliver word class, solutions-focused results with an emphasis on the customer’s experience. This will require the employee to become proficient with all aspects of the application software functionality to accurately analyze, troubleshoot, diagnose, and resolve software or system-related issues under the general...

Roles & Responsibilities: Key Responsibilities: • Manage and maintain Windows servers, Active Directory (AD), Office 365, and Azure environments, ensuring smooth operations. • Handle escalations and provide expert support for IT infrastructure, endpoint security, and virtualized environments (VMware). • Oversee network management, Wi-Fi configurations, and VPN, ensuring high...

Role OverviewWe are looking for a Support Lead Engineer who can lead technical support operations, handleL3 escalations, and bridge the gap between customers and engineering.This role is perfect for someone with strong backend debugging skills (preferably Node.jsexposure) and a problem-solving mindset.Key Responsibilities● Lead and manage escalated technical issues (L3 support).● Debug backend...

Job Summary:The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.Location: Oragadam, Tamil NaduIndustry: AutomotiveWorking Days:...

Title: Application Support Engineer/ Technical support engineer Location: Bangalore Education: Preferred computer science background (preferably B.Tech, M.Tech, BCA, MCA, B.Sc.-IT, M.Sc.-IT) Experience: 2+ Years About the Role: An Application Support Engineer will provide technical support to global SaaS customers, resolve issues via chat and ticketing, and collaborate with Product and...

Project Description: We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across...

Greetings from TCS!!Role: Saviynt L2 Support EngineerExperience: 10 to 15 yearsLocation: ChennaiJob Description:- Handle incidents and service requests related to Saviynt IGA.- Perform basic troubleshooting for provisioning failures, access requests, and workflow issues.- Configure and maintain Access Requests, Campaigns, and Email Templates.- Assist in Identity Lifecycle Management processes...

Job Title: Support Engineer L1 Location: Dubai Responsibilities: First Point of Contact: - Serve as the initial point of contact for users seeking technical assistance. - Collect information to understand and diagnose the issue. Issue Resolution: - Troubleshoot and resolve hardware, software, and network issues. - Provide step-by-step guidance to users for problem resolution. Ticket...

Immediate Hiring for Customer Support role@ Movate Ambit Dear Candidate, Greetings from Movate Technologies (formerly CSS Corp)! Excellent Communication Skills Role: Engineer Exp: 6 Months to 3 Years Location: Chennai – Ambit It Park Requirements: Experience: • Minimum 6 months call center experience • Minimum 12 months customer service experience • Excellent overall tenure in job...

At DALOG India, we transform heavy industries such as Cement, Mining, Power, Steel, etc. with advanced prescriptive monitoring solutions that help customers reduce downtime, prevent failures, and maximize productivity. With deep expertise in AI, machine learning, and prescriptive maintenance, DALOG is a global leader trusted by customers in 85+ countries. We are looking for a dynamic Electrical...

Role: L2 Support Engineer & L2 Support Lead. Exp: 1 to 10 Years Domain: Telecom only Location: Bangalore Mode of Work: Onsite Required skills are mentioned below: - Very knowledge on Unix and Shell scripting - Experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles. - Good understanding of RDBMS concepts. - Preferred knowledge on Hadoop/HBase/PostGreSQL - Extensive...